Supporting Our Clients

At Lycetts we prioritise our relationship with our clients and their outcomes above everything else. We want to provide you with an excellent service, delivered by people you trust, in a way that is easy to understand and accessible for everyone.

However, sometimes you may need support from us in ways that are unique to you. This could be for any number of reasons, for example:

• You may be partially sighted or registered blind, or have hearing difficulties.
• Maybe you struggle to follow the (sometimes complicated) ins and outs of insurance or financial services.
• You might have health issues, either ongoing or temporary, that make it difficult for you to contact us or communicate effectively.
• Life can sometimes provide challenges such as a bereavement, relationship breakdown or other major changes that mean you need extra support or consideration

If you feel that there are extra ways that we can support you, you only need to let us know. This could be:

• Having documentation in Braille form, or large font, or letting us know how you prefer to be contacted.
• Spending more time with you and/or ensuring you have one main point of contact as much as possible.
• Discussing practical measures we may be able to take, such as help with making payments.

The most important thing is to remember that we are here to work with you to find the best possible outcome for you, in whatever way is most suitable for you. If there is anything that you need help or support with, contact your usual Lycetts person or office and they will be able to guide you.