To deliver a fast and efficient claims service to our clients by guiding you through the claims process.
We will provide you with your own dedicated claims handler from within our team of claims experts to manage your claim and ensure you always know who to talk to. Our client focused approach and delivery of our technical expertise, enables us to handle any claims negotiations with care, efficiency and discretion.
Providing a straightforward approach to claims is at the heart of what we do.
You will find information and advice to guide you through the process to make a claim, whether it is in respect of a commercial, rural, private client or equine related matter.
In the event you need to make a claim, we are here to help you and to ensure that your claim gets resolved as quickly and smoothly as possible.
If you are making a Motor, Livestock, Property, Public or Product Liability claim the first step to take is to fill in a First Notification of Loss form, available below.
Once completed to the best of your knowledge you should then email the form to email@example.com and one of the team will aim to be in touch within 24hours.
If your claim is related to something else or you would like to discuss your claim in more detail please contact your account management team as soon as possible.
Throughout the claims process, should you need our help we will be on hand to follow this up your claim with the insurer and keep you updated with the progress of the claim
If you are in any doubt about how to proceed please contact a member of our claim team who will immediately take action to help you.
We can be contacted on 0845 671 8999.
In the event of a claim please notify your Lycetts account executive or dedicated claims handler as soon as possible. It is a condition of all insurance policies that incidents that may result in claims are reported to insurers without delay. If such incidents are not reported within an acceptable timescale (usually 30 days from the time of the incident) your insurers may refuse to indemnify you.
The following notes are intended to assist you in taking the appropriate action to ensure your claims are dealt with as quickly as possible.
Please remember at the scene of the accident you should:
In addition, please note the following guidelines:
In the event of a claim please notify your Lycetts account executive or claims handler as soon as possible, and certainly of the incident. Some polices have strict time limits for notification of claims, so if there is a delay you may prejudice your claim.
If the claim is to be for theft or malicious damage, please remember to report the incident to the police and obtain a crime reference number.
On larger claims (in excess of £2,000) insurers may wish to appoint a loss adjuster, in which case your Lycetts team will provide advice on the procedure.
Regarding liability claims, it is essential that any potential claims are notified to Lycetts immediately and all correspondence is promptly forwarded to your Lycetts contact.
In the event of a property or contents related claim please notify your Lycetts account executive or claims handler as soon as possible, and certainly of the incident. Some polices have strict time limits for notification of claims, so if there is a delay you may prejudice your claim.
Please note these guidelines in the event of claim:
All travel insurers require specific original documentation in the event of a claim. For all claims this includes:
For personal effects claims, please note:
For claims in regard to cancellation, curtailment or medical expenses, please note that the following is required:
If your horse has suffered an injury, illness or disease, please contact your relevant office by telephone without delay:
Newmarket: 01638 676 700
Marlborough: 01672 512 512
Please note that both of these offices have designated emergency staff who deal with incidents which happen in the evening or at the weekend and an answering machine will direct you accordingly. In particular we are used to receiving calls concerning life threatening fractures, colic and horses which are about to be operated on under general anaesthetic.
If you horse has already died, please advise us as soon as reasonably possible and send us the following:
In the event of a serious incident please email or telephone your usual Lycetts contact with the details and the completed RIDDOR report form.
If you receive formal notification of a claim, please forward the letter by email or fax to your usual Lycetts contact. Please do not make any attempt to reply direct, even if the allegations are untrue.
Please note that there is an obligation placed upon insurers to acknowledge receipt of a formal claim within 24 hours and it is therefore important that we receive it as soon as possible.
In the event of an equine property related claim, please follow these guidelines: