The Lycetts Client Proposition

At Lycetts we put clients at the heart of our business. We passionately believe that the best insurance is about more than just a policy – it’s your experience as our client that really counts whether it’s when the unthinkable happens or when you just want to talk to us. Our aim is to be a business which really stands out from the competition in every situation.

This means we must continually strive to meet or exceed your expectations and to be honest and professional in everything that we do so that you can be confident that you are in safe hands.

As evidence of our commitment we have developed a Client Proposition which sets out what our customers can expect of us:

  • OUR CONDUCT – we will be a market leader in the way we conduct ourselves.
  • OUR SERVICE – we will deliver a customer experience that delights our customers.
  • OUR ADVICE – we will provide expert advice and protection.
  • OUR PRODUCTS & COMMUNICATIONS – we will provide products that meet customer needs and communications that are clear and easy to understand.
  • OUR PRICING – we will charge a fair price generating profits for good causes.

If you feel that we are failing to live up to our proposition, please let us know.

You can email us at or call us on 0191 232 1151.



Our Conduct

We will conduct ourselves professionally and meet  our clients needs.

We are open, honest and professional with our clients.

We work with clients to ensure we can provide unfailing and speedy support in times of need.

Our Service

We will ensure our service exceeds client expectations.

We deliver a  traditional personal service that inspires loyalty and trust.

We aim to build long standing relationships  to enable a genuine long-term reciprocal approach.

We tailor our service to meet the clients long term needs.

We hope to take responsibility for all our clients insurance needs, taking pride in delivering excellent service.

Our Advice

We will offer specialist advice and protection.

 We apply our  knowledge and experience to give our clients the piece of mind they need.

The specialist advice we endeavour to give is appropriate and  takes into account client circumstances.

We encourage our staff to be appropriately qualified.  We maintaining our chartered status, and regularly assess staff competence.

Our Products and Communications

We will offer products that meet client  needs.

We converse regularly with our clients providing early notice of key events in relation to their policy  such as renewal or changes to policy terms and conditions.

We continually review  our clients needs to ensure we can offer the best products in our specialist markets.

All our communications use simple, easily understood language and we ensure providers product literature is understood by our clients.

We only use adequately rated insurers.

Our Pricing

We will provide value for money whilst generating profits for good causes.

We look to provide the best value for money that we are able to achieve.

Our reports are clear, transparent  and reflect the value we bring to our clients.

A significant proportion of our profits go to charitable causes.

Our People

We provide our clients with more than just insurance solutions.

Our experienced staff understand your needs.

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Nick Straker 3

Nick Straker


Will McCarter 3

William McCarter

Divisional Director

James Innes 3

James Innes

Account Executive

Carol Doyle 3

Carol Doyle

Account Handler

Emma Winlow 3

Emma Winlow

Account Handler

Lycetts Insights

Lycetts Insights provides updates on topical issues and key events.

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Our Offices

  • Newcastle

  • Edinburgh

  • Exeter

  • London

  • Marlborough

  • Newmarket

  • Norfolk

  • Oxford

  • Shropshire

  • Surrey

  • Sussex

  • Yorkshire

Get in touch

We’ve offices located all across the United Kingdom

And we’re always available for you by telephone or email whenever and wherever you need us.

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