At Lycetts, we take great pride in the levels of superior service which we offer to all our clients. We know you always have a choice of insurance supplier, so strive to make sure our claims and client handling is second to none.

A recent customer satisfaction survey bears witness to the tremendous effort made by our account and claims managers to make your life as easy as possible. The results were as followed:

97% of renewal clients that responded to a recent survey were satisfied with the service provided by Lycetts.*

98% of clients who received a quote and that responded to a recent survey felt that they had been treated fairly by Lycetts.

99% of renewal clients that responded to a recent survey renewed their insurance through Lycetts.*

Client Testimonials

“We’ve been working with Lycetts for a number of years now at Jimmy’s Farm & Wildlife Park and have always found their service to be consistently excellent. David and the team have a deep understanding of the unique requirements of our sector and their advice and support have been invaluable as our business has grown and evolved. They are always approachable, professional and quick to respond, whether it’s providing guidance, reviewing cover or handling claims efficiently and with care. We’re very happy to continue working with them and wouldn’t hesitate to recommend Lycetts to others in the industry”

Stevie Sheppard, Park Director at Jimmy’s Farm & Wildlife Park

“We’ve worked with Lycetts for a number of years and they continue to provide an outstanding level of service. Their understanding of rural and diversified businesses like ours sets them apart—they genuinely know the sector and what matters to us. The team are approachable, thorough, and always willing to go the extra mile. Whether it's reviewing our policies, advising on risk management, or responding quickly when we need support, they consistently deliver with professionalism and care. It’s reassuring to work with people who take the time to understand our business and who we trust to have our best interests at heart. Lycetts bring both expertise and a personal touch, and I wouldn’t hesitate to recommend them.”

Cotswold Farm Park

“I just want to let you know how grateful I am to Vince for his recent help. We were in a tricky spot and he was patient but also very knowledgeable and advised me very, very well. Frankly, the best house insurance professional I have ever come across and very nice to deal with as well.”

Rachel

“Working with Lycetts is a joy. We can get on with running our business, leaving all our insurance requirements to Lycetts. We know they are doing all the hard work for us and have our best interests at the heart of what they do. With the great working relationships we have with the Lycetts team members, any help, advice or guidance is never more than a phone call away. To me personally, they feel more like internal members of our business than they do external advisors. Graeme Thompson, Newcastle upon Tyne

Graeme Thompson

“Thank you for the excellent service and advice we received from Doug in our latest renewal. The communication was excellent, and Doug was up against a competitive quote. The Lycetts process, care and price made the decision to renew with yourselves very easy. Doug would be very deserving of praise for a job very well done and another very satisfied client. I am aware that this is also a team effort so thank you-Team Lycetts.”

Ben Gibson

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