Hotel and general leisure sector

“There are always concerns when moving insurance brokers, however the way David Still dealt with the quote stage was very reassuring and professional. We get a first class, stress-free claims service. The Lycetts team are always willing to help and quick to respond while David is on hand 24/7 and always goes the extra mile to help us get the best deal. He is very honest and we know he has our best interest at heart. We would 100% recommend David Still and Lycetts. They are the best insurance brokers we have ever had and wouldn’t ever wish to move. We class David as a friend and he is a pleasure to deal with.”

Juliet Milton, Mountfitchet Castle & Norman Village of 1066 including The House on the Hill Toy Museum, Stansted

“I would highly recommend David Still and Lycetts. I moved from another broker a few years back mainly because David actually took time to understand the insurance needs of businesses that were not straight forward to quote for. He was also significantly cheaper than my previous insurer. However, it is not just about the price. It is about the service and attention to detail, not just from David but from Lycetts too. If there is a problem, you can just pick up the phone and know the person you are dealing with knows you and understands your business.”

Marcus Kravis, Kravis amusements arcades and Blue Anchor hotel

Rural

“With Lycetts, you know that the people you are dealing with understand your business, understand what you are about and what you are trying to do. You don’t waste time trying to justify or explain what’s going on.”

George Winn-Darley, Aldby Park, North Yorkshire

“Lycetts grasped the situation cannily and took the long view. We now have an understanding of procedure and a sense of a meaningful engagement with our loss team and the insurer. It’s been an important moment for Buckny and gives us confidence for the future”

Alex Linklater, Buckny Hydro LLP, Perthshire

“For such a specialist market, I think the way our two claims were handled was really excellent, so I can’t fault the service from Lycetts or from the loss adjusters who dealt with the claims. I am very happy with the way the insurance has worked.”

James Broadbent, Fernyn Woods Hall, Northamptonshire

Zoos

“Due to the growing size and complexity of our business, we were keen to find a broker that specialised in the zoo/farm park tourist attractions sector. In May 2016, we moved our insurance to Lycetts and have been delighted with their level of service and knowledge of our industry sector and competitive premiums. They have such a wonderful professional yet friendly approach too!”

Kim Bellis, Managing Director, Tropical Butterfly House

“A trusted friend recommended Lycett and having now been a client of theirs for a few years, I have been impressed with their performance and care. David is responsive and attentive and it is always a pleasure to catch up with him around renewal time. I would have no hesitation in recommending David and Lycetts, I believe that they work hard to obtain the best deals for their clients and they genuinely value their customers.”

Charlotte Corney, Chief Executive Officer, Isle of Wight Zoo

“We had been with our previous broker for a number of years and although the service had been good, we were a little concerned with the number of changes to Account Executives and support staff. Lycetts delivered as promised during the quote stage and we have been very happy since making the move. David and the rest of the team are always on hand to deal with any issues and give advice when needed. Any claims have been dealt with professionally and promptly and we would definitely recommend David and Lycetts.”

Gareth Hutchinson, Operations Manager, Drusillas Park

“One of the main benefits of being with Lycetts is having someone to talk to directly. David has taken the time to know us as we know him and all questions are answered straight away. Since being with Lycetts, we have not had to look elsewhere.”

Rob Westby, Amazon World, Isle of Wight